Throughout the pandemic, Ethiopian Airways, Africa’s largest airline, was the go-to airline for important journey, repatriation flights and airlift of medical and private protecting gear (PPE). With the easing of journey restrictions throughout the globe, Ethiopian is happy to announce that it’s joyful to welcome again enterprise and leisure travellers with programmes geared toward safeguarding their well being and security.
The programme reinforces Ethiopian pledge to guard the well being and security of its prospects and employees. It contains the steps the airline is taking to keep up buyer and employees wellbeing through-out the service chain starting from the primary interplay with prospects throughout ticketing/reservation and as much as arrival at vacation spot.
Ato Tewolde G. Mariam, Group CEO of Ethiopian, famous that “Ethiopian is proud to be there when the world wanted it most – repatriating residents, reuniting households, facilitating important journey and transporting a lot wanted medical and private protecting gear (PPE) for well being professionals and most people beneath very tough and difficult circumstances. We’re proud to be an integral a part of the struggle in opposition to COVID-19. Now we wish to play a number one position within the new regular. To a really massive extent, it’s about getting again the arrogance of enterprise and leisure travellers. With the protecting measures we’re taking according to CDC, IATA, ICAO and WHO pointers, prospects and employees can relaxation assured that their security and well being are nicely taken care of when flying with us”.
Clients are suggested to verify journey restrictions of vacation spot international locations previous to arriving on the airport for a flight. Facemasks might be obligatory for journey. Besides for youngsters beneath the age 2, all prospects should preserve their masks on all through their journey.
All customer-facing employees will put on Private Protecting Tools (PPEs). This contains ticket workplaces, airport and lounge employees, in addition to cabin crew. Onboard service is redesigned to minimise contact whereas sustaining our African flavoured Ethiopian hospitality. Gadgets, similar to magazines, menus and different studying supplies, that had been historically shared will now not be accessible.
Abstract of measures that we’re taking to guarantee your wellbeing are as follows:
Earlier than Departure:
- Clients holding tickets bought earlier than August 31, 2020, and legitimate for journey till September 30, 2020, can relaxation assured that their tickets might be legitimate till 31 December 2021. Clients who’ve exchanged their tickets for vouchers can utilise the vouchers inside one 12 months. Our web site and International Contact Heart (GCC) are optimised to deal with such requests.
- Bodily distancing might be practised in any respect Ethiopian gross sales workplaces.
- Clients are kindly requested to fulfill vacation spot entry necessities similar to well being certificates and fill well being declaration types if required. Updated vacation spot entry necessities could be discovered on our web site utilizing the hyperlink https://www.ethiopianairlines.com/aa/travel-updates
- Clients feeling unwell are strongly inspired to not journey and journey solely when feeling nicely. Unwell prospects is not going to be allowed to enter the airport and might be denied boarding a flight.
- All Ethiopian plane are totally cleaned and disinfected previous to departing from the hub, and at turnaround stations.
On the Airport:
- Enhanced well being screenings together with temperature checks might be carried out.
- To make sure ample social distancing, markings are positioned through-out the terminal constructing and hand sanitisers might be accessible to be used.
- Passengers should verify of their cabin baggage. They’re allowed to convey onboard solely important gadgets similar to laptops, purses, briefcases, and child gadgets.
- All checked-in luggage might be sanitised earlier than being loaded onto the plane.
- To cut back contact between prospects, boarding might be achieved in an orderly method by seat rows ranging from the again of the plane in the direction of the entrance.
On the Lounge:
- Bodily distancing might be practised in all Ethiopian owned and operated lounges.
- Hand sanitisers might be accessible to be used
- To minimise contact, meal and drink might be self-service within the lounges. Cutlery is sterilised earlier than every use.
- In enterprise class, complimentary hygiene kits that embody masks, antibacterial wipes, and hand sanitizer might be offered.
- In economic system masks, hand sanitizers and antibacterial wipes might be accessible on demand.
- “Consolation gadgets” similar to pillows, blankets, headphones, and toys are hygienically sealed.
- Onboard Bathrooms might be sanitised ceaselessly through the flight.
- We’ve modified our meal service to reduce contact. However the African flavoured Ethiopian hospitality you’re accustomed to will proceed to be evident all through. Cutlery is sterilised earlier than every use.
- Menu’s, Magazines and newspapers is not going to be accessible onboard.
- Crew are skilled to deal with flight operations in a COVID-19 journey world.
As international locations proceed to open their borders and chill out journey restrictions, Ethiopian is able to enhance frequencies to accommodate the demand by specializing in the wellbeing of consumers and employees. Ethiopian is joyful to welcome again enterprise and leisure travellers.
It’s good to be again!
June 27, 2020